Privacy Policy

Collection and Use of Personal Information

We collect information you provide directly, such as your name, email address, phone number, company details, and message when you submit the contact form, request a consultation, or communicate with us.

We also collect technical and usage data automatically, including pages viewed, device/browser details, approximate location, and referral data. This may include campaign and attribution parameters such as `utm_source`, `utm_medium`, `utm_campaign`, `utm_term`, `utm_content`, `gclid`, `wbraid`, and `gbraid`.

We use this information to respond to requests, improve website performance, measure marketing effectiveness, support lead attribution, and provide relevant communications where permitted by law.

• Respond to inquiries, proposals, and support requests
• Operate, secure, and optimize our website and services
• Measure traffic, engagement, and campaign performance
• Maintain compliance, fraud prevention, and record keeping
• Send service updates and marketing communications where allowed

Disclosure of Personal Information

We may share personal information with trusted service providers that help us operate the website and communicate with you, such as hosting providers, analytics platforms, CRM/form providers, and marketing tools.

These providers process data on our behalf under contractual obligations for confidentiality and security. We may also share information within our organization and affiliated entities where needed to deliver requested services.

We may disclose information where required by law, legal process, or to protect our rights, users, systems, and security.

Cookies and Other Technologies

We use cookies and similar technologies for essential operations, analytics, and marketing. Essential cookies keep the site functional. Optional analytics and marketing cookies are controlled through our cookie preferences panel and consent choices.

We use consent signals to manage analytics and advertising storage. If enabled, tools such as Google/Firebase Analytics, Google Tag Manager, and HubSpot may process interaction data and campaign attribution parameters. You can update your preferences at any time.

Links to Non-Trudosys Websites

Our website may contain links to external websites. Their privacy practices are governed by their own policies, and we are not responsible for third-party content, security, or data handling.

Data Security & Retention

We apply administrative, technical, and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, or loss.

We retain personal data only as long as necessary for business, legal, and operational purposes. Attribution data stored in browser storage is retained for a limited period and refreshed when new valid attribution data is captured.

Privacy Questions and Access

Subject to applicable law, you may request access, correction, deletion, restriction, or objection to processing of your personal information, or withdraw consent where processing is based on consent.

For privacy requests or questions about this policy, contact us at:

Email: info@trudosys.com

Grievance Redressal Mechanism

Complaints or concerns regarding collection, processing, sharing, or protection of personal information can be submitted to our designated grievance contact using the details below.

Grievance Redressal Officer

Name: Grievance Officer, Trudosys

Email: info@trudosys.com

Address: Trudosys, Bengaluru, Karnataka, India

Information to be Provided in a Complaint

To help us resolve your request quickly, include:

1. Your full name and preferred contact information
2. Details of the information or activity you are referring to
3. A clear description of your concern or request
4. Any supporting evidence that helps verify your claim
5. A statement confirming the information provided is accurate

We may contact you to verify identity and request additional details before acting on privacy requests. We are not responsible for messages sent to non-designated contacts.