A Tech Client's Automation Efficiency

Introduction

There is a well-known Tech brand, which is an engineering and digital capture company that helps property owners understand the real condition of their buildings. They use drones, LiDAR, and advanced reality capture to detect issues in structures. The data was powerful, but the process of turning that data into action was slow and manual.

The Challenge

The client was conducting regular drone inspections for its customers. The workflow looked like this: Drones flew over properties and captured images. Engineers downloaded those images and prepared detailed PDF reports. These reports were shared with property owners through email. Owners then had to go through long documents, identify the issue, and reach out to a repair team on their own.

This created delays on both sides. Reports took time to prepare. Owners sometimes missed issues. Maintenance depended on back-and-forth communication. If something went wrong between drone visits, owners had no place to report it. Everything sat in different channels, and there was no unified view of property health.

The client wanted a system where everything related to inspections and repairs could live in one place. They needed something faster and more transparent for both owners and their own internal teams.

The Turning Point

The client partnered with Trudosys to build a platform that could automate this complete loop. The idea was simple. Drone data should not end up inside PDF files. It should reach owners instantly and create direct action. Property issues should be raised and fixed from the same place. A single source of truth needed to exist.

The Trudosys Solution

Trudosys built a platform that changed how the client handled inspections.

• Direct Upload of Drone Data – The images and scans captured during drone flights now go directly into the Trudosys system. No exporting. No file compiling. No waiting.
• Clear Visualization for Property Owners – Owners can log in and view what the drone captured. Every issue is tagged visually. They can see cracks, leaks, damaged surfaces, or structural concerns without going through long documents.
• One Click Maintenance Request – Owners can select an issue and raise a request for repairs inside the platform. They can choose the category, such as plumbing, electrical, civil maintenance, or general fixes. Everything starts instantly.
• Owner Raised Issues – If something happens between drone inspections, owners can add it manually. It stays logged and tracked like every other task.
• Service Provider Network – The platform allows the customers to assign tasks to its internal service team or approved external contractors. Service providers can also be listed and managed inside the same system.

Implementation

The platform was introduced gradually. A few properties of the client were added first. Drone inspections were conducted, and data started flowing into the dashboard in real time. Owners were onboarded and trained. Over the next few months, more buildings were added and the platform naturally became the place where all maintenance activities began and ended.

Results and Impact

• Issue resolution became faster. Requests that took days to initiate now begin in minutes.
• Owners became more active because they could finally see issues clearly and track their progress.
• Costs have been reduced since preventive fixes were easier to plan.
• Communication became structured and transparent.

The client gained a complete historical timeline of property health, which helped them prioritize risk and predict long-term maintenance needs.

Technologies Used

The Road Ahead

The client and Trudosys are working on bringing more automation, deeper analytics, and a larger contractor ecosystem into the platform, straight from the starting point of onboarding new properties. The shared goal is to create a future where inspections, issue detection, onboarding, and repair work move in a single continuous flow.

Closing Thought

If you want to modernize how your properties are inspected and maintained, Trudosys can help. The right platform can turn raw drone data into something actionable and organized from the first capture to the final repair.